Privacy notice

Last updated: 7 September 2026

Who we are

Insolvency Guide UK is published by Hedwyn Ltd (company number 13006519), registered office: 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE. Hedwyn Ltd is the controller of personal data collected through this website.

Information we collect

We may collect your name, email address, phone number, consent record, the page or campaign that brought you here, and information you choose to provide. If you complete the assessment, we may also receive its answers, result, urgency indicators and a situation reference. Basic technical and usage information may be collected for security, service operation and analytics.

Why we use it

We use this information to provide the assessment, respond to callback requests, understand the context of an enquiry, operate and protect the service, improve our content, and keep appropriate records. Our lawful bases may include consent, legitimate interests in operating and improving the service, and compliance with legal obligations.

Who receives it

Assessment signals may be processed through KODLT when that integration is enabled. Callback requests are stored in a protected database and routed by email to the service operator for manual review. Information is shared with an appropriate support or delivery partner only where necessary to respond. It may also be handled by suppliers providing database hosting, website hosting, email, security and analytics. We do not sell personal data.

Sensitive information

Please do not send more information than is necessary through the callback form. You can explain relevant details when contacted.

Retention and security

We retain enquiry and assessment records only for as long as reasonably necessary for the purposes above, including audit, security and legal requirements. Callback records are held in a protected database so that the enquiry can still be identified independently of email delivery. We use proportionate technical and organisational safeguards, although no online service can guarantee absolute security.

International processing

Some service providers may process data outside the United Kingdom. Where this happens, we require an appropriate lawful transfer mechanism and safeguards.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your data, object to processing, withdraw consent and receive portable data. Use the contact page to make a request. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies and local storage

The site may use essential storage for session and situation identifiers, and analytics where enabled. We will update this notice if our use of non-essential cookies changes.

Changes

We may update this notice as the service changes. The date above identifies the current version.